Support experience
We are here to solve your problem
Hosting, servers or domains — when something does not work as expected you want a quick, clear answer. Our approach to support is simple: find the root cause and give you a clear, actionable solution.
Instead of brushing requests off with canned replies, we look at each one individually. When needed our technical team steps in, and your request stays open until it is resolved.
Ways to reach us
Support ticket
Open a ticket from the customer panel, attach files and follow replies in the panel and by email.
Live chat
Write your question in the chat window on the site; the assistant helps right away and hands over to our team when needed.
Phone
Reach us directly on the numbers listed on the contact page.
We keep separate addresses for sales, support and billing; see the contact page.
How your request is handled
- Received: Your request is logged and you receive a ticket number and an email notification.
- Reviewed: Our support team investigates and, if needed, asks you for more details, a screenshot or the error message.
- Resolved: The solution is explained clearly. Where needed, our team carries out the change for you.
- Closed: The ticket is closed once the issue is solved; if the problem continues, you can reopen the same ticket.
For a faster solution
Describe the problem in detail
Say what you were trying to do, what happened and when it started.
Attach a screenshot
The error message and the relevant screen shorten the time to a fix considerably.
Name the service
The domain, server IP address or service name routes your ticket to the right person.
Browse the knowledge base
Solutions to common issues are explained with screenshots in the knowledge base.
Common questions
How do I open a ticket?
Can I attach files to my ticket?
Which languages is support available in?
Need a hand?
If you can’t find the answer in the knowledge base, open a ticket and we will help.
Open a ticket