How can we help?

Creating an account, your first order, the customer panel and account security.

• How to create a customer account
• Placing your first order: choosing a plan, cart and payment
• A tour of the customer panel

Invoices, payment methods, balance, your profile and sub-users.

• Viewing, paying and downloading your invoices
• Payment methods: card, bank transfer and balance
• Profile, billing details and sub-users

Track your services; upgrade, renew, cancel or transfer them.

• Viewing and managing your services
• Upgrading your plan and changing the billing cycle
• Renewal, auto-renewal and cancellation

SSH access, power actions, snapshots, reinstalling and reverse DNS.

• Connecting to your server with SSH
• Starting, shutting down and restarting your server
• Creating and restoring snapshots

Control panel, SSL, WordPress, moving a site and business email.

• The hosting control panel: signing in and the basics
• Installing a free SSL certificate
• Installing WordPress and first settings

Registration, name servers, transfer lock, EPP code and DNS records.

• Searching for and registering a domain
• Nameservers, transfer lock and WHOIS privacy
• Transferring a domain (EPP code)

Opening tickets, live chat and reporting abuse.

• Opening and following a support ticket, and live chat
• How to report abuse

Site down, email not arriving, SSH not connecting? Step-by-step checklists.

• My website won’t load: a step-by-step checklist
• My email isn’t delivered or lands in spam
• SSH connection errors and fixes