Business email: creating accounts, client settings and email security
Create a name@yourdomain.com mailbox, add it to your phone and Outlook, and keep your email out of spam with SPF, DKIM and DMARC.
Hosting and email · 2 min read
An address that ends with your own domain (for example info@yourdomain.com) builds trust with your customers. With the mailboxes included in hosting plans you can start using business email in minutes.
1. Create the mailbox
- Sign in to the control panel from your hosting service (see The hosting control panel).
- In the Mail section click Create Email Address.
- Choose the address name (for example
info) and a strong password, and adjust the mailbox size if needed. - Save. You can use the account straight away in webmail.
2. Client settings
| Setting | Value |
|---|---|
| Username | The full email address |
| Incoming server (IMAP) | mail.yourdomain.com, port 993, SSL/TLS |
| Outgoing server (SMTP) | mail.yourdomain.com, port 465 (SSL/TLS) or 587 (STARTTLS) |
| Outgoing authentication | On: same credentials as incoming |
We recommend IMAP over POP3 so that your phone, computer and webmail all show the same folders. Use your own domain as the server name; if that doesn’t work, use the server name shown in the control panel’s mail settings.
Adding it to your phone
- iPhone: Settings › Mail › Accounts › Add Account › Other › Add Mail Account; choose IMAP and enter the details above.
- Android (Gmail app): Add account › Other › your address › Personal (IMAP); enter the server details.
Adding it to Outlook
- Go to File › Add Account and enter your email address.
- Under Advanced options tick “Let me set up my account manually” and choose IMAP.
- Enter the server and port details from the table and finish with your password.
3. SPF, DKIM and DMARC
Three records help keep your email out of spam folders and stop others forging email in your name. They live in your domain’s DNS (see DNS records):
| Record | Purpose | Example (TXT) |
|---|---|---|
| SPF | Defines which servers may send email for your domain | v=spf1 a mx ~all |
| DKIM | Digitally signs outgoing email | Created by the control panel |
| DMARC | Tells receivers what to do with email that fails SPF/DKIM | v=DMARC1; p=none; rua=mailto:info@yourdomain.com |
If your domain’s DNS is on our hosting service, SPF and DKIM records are usually created automatically; you can see them under DNS Settings in the control panel. For DMARC it is safe to start with p=none, watch the reports, then move to quarantine and reject.
Still not arriving? See the checklist in My email isn’t delivered or lands in spam.